I am a Quantitative UX Researcher at Google where my work helps guide the development of a number of Google’s communication tools through better understanding user behavior.
Prior to Google, I worked as a Research/Data Scientist at Uber where I led studies aimed at understanding and improving user safety, focusing primarily on driver safety in non-Western countries.
In my other life in academia, I designed social experimental techniques to explore questions surrounding:
- Perception of, and interaction with, artificial conversational agent computer programs
- How humans resolve misunderstandings with conversational agents.
- Organizational listening and effective communication dynamics
MSc, PhD (2012, 2015)
London School of Economics
University of Southern California