I am a behavioral scientist at Uber, where my team focuses on global trust and safety.
In my other life in academia, I designed social experimental techniques to explore questions surrounding:
- Perception of, and interaction with, artificial conversational agent computer programs
- How humans resolve misunderstandings with conversational agents.
- Organizational listening and effective communication dynamics
I am also affiliated with the Interpersonal and Organizational Communication research group (IPOC) at the London School of Economics. IPOC investigates communication, culture, teamwork, misunderstanding and error within laboratory and organisational settings (e.g. aviation, finance, healthcare, energy).
MSc, PhD (2012, 2015)
London School of Economics
University of Southern California